Frequently Asked Questions

Everything students ask before buying — pricing, access, tech, and how to figure out which guide is right for you. If we missed anything, email support@thenursesam.com and our support team will be happy to assist.

📚 Which study guide is right for me?

I'm taking pre-requisites and haven't started nursing school yet. Which guide should I buy?

Start with the Pre-Nursing Entrance Exam Bundle. It covers the ATI TEAS 7 and HESI A2, the two common entrance exams that stand between you and nursing school acceptance. 169 pages, illustrated the same way as our nursing school guides so your brain is already trained for how we teach.

I'm already in nursing school. Where do I start?

Depends on what's breaking you. If it's one class (Pharm, Mental Health, Critical Care, Care Plans), grab that individual Study Kit. If you want a full system for every class, the Complete Nursing School Study System is what thousands of students swear by. 

I'm preparing for the NCLEX. Where do I start?

Passing the NCLEX requires two things: solid content (do you actually know Maternity, Pharm, Med-Surg?) and strategy (do you know how NCLEX-style questions are built and how to break them down?). The Complete Nursing School Study System gives you both. One purchase, everything you need to walk into test day ready.

Are your study guides for LPN and RN students?

Yes, our study guides can be used by both RN and LPN students. Although the scope of practice differs between RN and LPN, the general nursing information and critical thinking skills needed to be successful in nursing school and pass the NCLEX RN/LPN are the same. 

🛒 Pricing, Payment & Refunds

How much do the study guides cost?

Pricing depends on the product. Individual guides are $9-$11. Bundles save you more than buying separately. The Complete Nursing School Study System, which contains every one of our guides, is $89 (often discounted — check the banner up top). You can see everything on our Shop page.

Do you offer refunds?

We don't offer refunds on digital products and here's the honest reason. Every product is a digital download that you receive instantly, in full, and keep for life. There's no way to "return" it once it's on your device. Keeping our policy simple is what lets us price these guides at a fraction of what a tutor or live course costs, so more nursing students can actually afford them.

💻 Access, Login & Tech

How do I access my purchase after I buy?

You'll get two emails within 60 seconds of checkout: an order confirmation and a second email with your download link(s). Click the link, save the file(s) to your device, and you're in. If the email doesn't arrive, check spam, then email support@thenursesam.com with the email you used to purchase.

I lost my download link. Can I get it back?

Yes. You have lifetime access to everything you've bought. Email support@thenursesam.com with the name and email you used at checkout and we'll send a fresh link.

What devices does this work on?

Anything that can open or edit a PDF — iPhone, iPad, Android, Mac, PC, Chromebook, Kindle Fire. No special app required.

Do you have physical books? 

No — everything is digital, so you get it instantly and get free lifetime updates. Most students print and bind a copy themselves and use the digital version on their phone for studying on the go.

Can I print the study guides?

Yes, printing is always an option! Print at home, or upload the PDF to a print shop like FedEx Office or Staples and have it bound. I recommend Printme1.com (use code nursesam0621 for low cost printing options).

Can I download on more than one device?

Yes. Download it to your phone, tablet, and laptop — it's your file! We just ask that you don't share your link with people who didn't purchase. Every sale funds the updates that keep the system current with NCLEX and program changes.

My download isn't working. What do I do?

Try these in order: (1) allow up to 1-2 minutes for the download to complete; (2) open the link in a different browser; (3) make sure the device has enough memory. If it's still broken, email support@thenursesam.com with a screenshot and we'll get you a fresh link.